Privacy Statement

1. Introduction

Nikoyo (HK) Ltd and its subsidiaries and affiliates (collectively “Nikoyo”) understand the importance of protecting your personal data.

This Privacy Statement sets out how Nikoyo manages your personal data and applies to Nikoyo websites that link to it. Some Nikoyo sites may have their own privacy statements which will control, to the extent that there is a conflict with this Privacy Statement.

2. What personal data we collect

When you interact with us, we may collect personal data from you. You can choose not to provide personal data when requested. However, if you choose not to, and this is necessary to provide you with our solutions and services or access to our websites, we may be unable to do so by providing your personal data to us, you acknowledge that such provision is fair and reasonable in the circumstances.

Depending on how you interact with us, personal data we collect may include:

  • your first and last name, company name, business title, email address, postal address, phone number and other contact information;
  • log-in and account information for authentication purposes and account access;
  • your marketing and other preferences;
  • demographic data such as your gender, age, country and preferred language;
  • data about how you and your PC or device interact with Nikoyo, including web pages you visit when you use our websites and device, connectivity and configuration data.

We do not generally collect sensitive personal data about you, including information relating to your health, religion, political beliefs, race or sexual orientation, except with your consent or unless we are required to do so by law.

If we link other data with your personal data, we will treat that linked data as personal data.

3. How we collect personal data

We may collect your personal data in a variety of ways when you interact with us, including when:

  • you purchase our solutions and services;
  • you create an account with us;
  • we process orders and payment transactions;
  • we respond to your inquiries and requests;
  • there are communications between you and our representatives;
  • we obtain feedback from you about our solutions and services;
  • we conduct our administrative and business functions;
  • you register for our events, workshops and seminars;
  • you subscribe to our mailing lists and newsletters;
  • we market our solutions and services to you;
  • you access and use our websites;
  • you apply for employment with us.

We may also collect your personal data from third party sources and third parties including public databases, business partners with whom we offer co-branded services or engage in joint marketing activities, and third parties that provide list enhancement or similar services, to the extent permitted by applicable law.

When you use our websites, we may and third parties we engage may automatically collect data, including personal data through use of cookies and similar technologies. For more information, see the “Cookies and Similar Technologies” section below.

4. Purposes for which we collect and use personal data

We collect and use personal data to:

  • send communications to you;
  • establish, manage, and maintain our business relationships;
  • respond to inquiries and requests;
  • develop, provide, and improve our services and solutions;
  • inform you about our services and solutions;
  • obtain feedback from you on our services and solutions;
  • provide you with a more personalised experience when you interact with us;
  • conduct administrative and business functions;
  • update our records and keep contact details up to date;
  • enable you to effectively use and to improve our websites,
  • compile website usage statistics;
  • enable you to subscribe to newsletters and mailing lists;
  • enable you to register for Nikoyo events, workshops and seminars;
  • recruit staff;
  • assess the performance of our websites and to improve their operation;
  • process and respond to privacy questions, concerns and complaints;
  • fulfil legal and contractual obligations.

5. Sharing your personal data

We may share your personal data for the purposes above with:

  • our affiliates and subsidiaries;
  • business partners, vendors, agents, contractors or third party service provider to provide requested services or facilitate transactions, including but not limited to processing of orders, assisting with sales-related activities or post-sales support, and providing customer support. Any third parties with whom we share personal data are contractually required to implement appropriate data protection and security measures and are not permitted to use personal data for any purpose other than the purpose for which they are given access;
  • in connection with, any joint venture, merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
  • in response to a request for information by a competent authority in accordance with, or required by any applicable law, regulation or legal process.
  • where necessary to comply with judicial proceedings, court orders or government orders.
  • to protect the rights, property or safety of Nikoyo, its business partners, you, or others, or as otherwise required by applicable law.
  • where you consent to the sharing of your personal data.

6. Security of your personal data

Nikoyo is committed to protecting your personal data from misuse, loss, unauthorised access, modification or disclosure by using a combination of physical, administrative and technical safeguards and contractually requiring that third parties to whom we disclose your personal data do the same.
When you submit or post personal data online, you should be aware that the internet is not completely confidential or secure. Nikoyo cannot guarantee the security of any personal data that you submit or post online.

7. Direct marketing

You can choose whether you wish to receive marketing communications from Nikoyo by email, SMS, post and phone. Even when you have agreed to this, you may opt out of receiving marketing materials from us at any time and manage your communication preferences by:

  • following the unsubscribe instructions included in each marketing email or SMS text message from us;
  • sending an email to sales.marketing@nikoyo.com; or
  • writing to us at 23/F., Oxford House, 979 King’s Road, Taikoo Place, Island East, Hong Kong including your details and a description of the marketing material you no longer wish to receive from us. We will comply with your request as soon as is reasonably practicable.
  • If you opt out of receiving marketing related communications from us, we may still send you administrative messages as part of your ongoing use of our websites, solutions or services.

We do not provide your personal data to unaffiliated third parties for direct marketing purposes or sell, rent, distribute or otherwise make personal data commercially available to any third party.

8. How you can access, correct, update, block or delete your personal data

If you wish to access, correct, update, block, or delete personal data that we hold about you, please write to us and we will respond within a reasonable period of the date of your request.

9. Links to third party websites and applications

Our websites may contain links to sites and applications operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party site or application and we are not responsible for any third party content or privacy statements. Your use of such sites and applications is subject to the relevant third party privacy statements.

10. Retaining your personal data

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or to comply with legal obligations, resolve disputes, protect our assets, or enforce agreements. Depending on the purpose, retention periods will vary. The criteria we use to determine retention periods include whether:

  • we are under a legal, contractual or other obligation to retain personal data including pursuant to data retention laws, as part of an investigation or for litigation purposes;
  • personal data is needed to provide our solutions and services business including performance improvement and to maintain accurate business and financial records;
  • there are automated means to enable you to access and delete your personal data at any time. We will generally retain personal data for a shorter period of time, where this is not the case;
  • the personal data is sensitive personal data in which event we will generally retain this for a shorter period of time;
  • you have consented to us retaining your personal data for a longer retention period, in which case, we will retain personal data in line with your consent.