IoT & AI – Hotel Industry

Background:

Leverage the new technologies to build up impressive hotel image, improve internal workflow and resource management.

Challenges:

  • Unfamiliarity with customer habits and interests
  • Lack of instant response towards customers
  • Ambiguous workflow

Solution:

By deploying various types of sensors in the environment to obtain and analyse useful data, Nikoyo offers a total solution from sensor deployment, monitoring tool development, to platform integration for customers. Below are the benefits for the hotel industry:

 

Personalized Hotel Services

  • Flexibility on room control by customers
  • Customer history re-synchronization for returning guests
  • Helpful information selection based on customers’ historical data

Smart Customer Engagement

  • Smart booking system
  • Instant customer support on online platform to resolve their problems

Streamlined workflow

  • Internal workflow automation system