IoT & AI – Hotel Industry

Background:

Leverage the new technologies to build up impressive hotel image, improve internal workflow and resource management.

Challenges:

• Unfamiliarity with customer habits and interests
• Lack of instant response towards customers
• Ambiguous workflow

Solution:

By deploying various types of sensors in the environment to obtain and analyse useful data, Nikoyo offers a total solution from sensor deployment, monitoring tool development, to platform integration for customers. Below are the benefits for the hotel industry:

Personalized Hotel Services

• Flexibility on room control by customers
• Customer history re-synchronization for returning guests
• Helpful information selection based on customers’ historical data

Smart Customer Engagement

• Smart booking system
• Instant customer support on online platform to resolve their problems

Streamlined workflow

• Internal workflow automation system